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FAQ:

what if i have problems with the tours or tour companies - FAQ
What if I have problems with the tours or tour companies?
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A: We have selected the best tour operators in Vietnam, Cambodia and Laos, and we continue to gather feedback from customers in order to review the quality of these tours, in order to keep problems and issues to a minimum.


What is the Vietsmile prices policy?
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How do I find and reserve a hotel with Vietsmile?
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After I make my reservation, how long it takes to get hotel's confirmation?
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What if hotel that I selected is not available?
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Do I need a credit card to make a hotel reservation?
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When will I be charged?
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Whose name is the reservation made under?
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What is the latest time that I can make my reservation?
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Are your hotel rates per room or per person?
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Is there any fee using Vietsmile service?
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Can I make a reservation directly through the hotel?
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What is your cancellation policy for hotel reservations?
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What is Hotel Rating form?
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Questions/Comments?
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How can I trust the quality of the tours that I buy from Vietsmile?
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How do I book and pay for a tour?
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What if need to cancel or change my itinerary?
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Can I find cheaper prices if I wait and book directly when in country?
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What if I have special needs for the tour?
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What if I have problems with the tours or tour companies?
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Can I make payment for someone else using a credit card?
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What currency are your prices displayed in?
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Which credit cards do you accept?
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Which payment methods do you accept?
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How is ticket issuing?
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Travel with the seeing-eye dog?
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Until what month can a pregnant woman travel on Vietnam Airlines?
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Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?
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Changing reservations?
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Carry on baggage on flight?
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Checked baggage on flight?
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