You are here: FAQ

FAQ:

after i make my reservation how long it takes to get hotels confirmation - FAQ
After I make my reservation, how long it takes to get hotel's confirmation?
Show
A: Within 2 working days (not including Sat, Sun & Public holidays). When you make a booking with us, within 24 hours, you will receive our Order Acknowledgement via e-mail, confirming that your order is now being process.


What is the Vietsmile prices policy?
Show
How do I find and reserve a hotel with Vietsmile?
Show
After I make my reservation, how long it takes to get hotel's confirmation?
Show
What if hotel that I selected is not available?
Show
Do I need a credit card to make a hotel reservation?
Show
When will I be charged?
Show
Whose name is the reservation made under?
Show
What is the latest time that I can make my reservation?
Show
Are your hotel rates per room or per person?
Show
Is there any fee using Vietsmile service?
Show
Can I make a reservation directly through the hotel?
Show
What is your cancellation policy for hotel reservations?
Show
What is Hotel Rating form?
Show
Questions/Comments?
Show
How can I trust the quality of the tours that I buy from Vietsmile?
Show
How do I book and pay for a tour?
Show
What if need to cancel or change my itinerary?
Show
Can I find cheaper prices if I wait and book directly when in country?
Show
What if I have special needs for the tour?
Show
What if I have problems with the tours or tour companies?
Show
Can I make payment for someone else using a credit card?
Show
What currency are your prices displayed in?
Show
Which credit cards do you accept?
Show
Which payment methods do you accept?
Show
How is ticket issuing?
Show
Travel with the seeing-eye dog?
Show
Until what month can a pregnant woman travel on Vietnam Airlines?
Show
Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?
Show
Changing reservations?
Show
Carry on baggage on flight?
Show
Checked baggage on flight?
Show

About Us | Contact Us | FAQs | Terms & conditions | Privacy policy | Payment | Site map

Customer service: email: [email protected] or call: 84 976 127 023. Copyright © 2007 Smiletravelvietnam.com. All rights reserved.