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FAQ:

what if hotel that i selected is not available - FAQ
What if hotel that I selected is not available?
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A: You will be notified via an e-mail (within 2 working days after placing your order) and you will not be charged. If you accept we will offer the same hotel available.


What is the Vietsmile prices policy?
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How do I find and reserve a hotel with Vietsmile?
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After I make my reservation, how long it takes to get hotel's confirmation?
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What if hotel that I selected is not available?
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Do I need a credit card to make a hotel reservation?
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When will I be charged?
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Whose name is the reservation made under?
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What is the latest time that I can make my reservation?
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Are your hotel rates per room or per person?
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Is there any fee using Vietsmile service?
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Can I make a reservation directly through the hotel?
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What is your cancellation policy for hotel reservations?
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What is Hotel Rating form?
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Questions/Comments?
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How can I trust the quality of the tours that I buy from Vietsmile?
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How do I book and pay for a tour?
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What if need to cancel or change my itinerary?
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Can I find cheaper prices if I wait and book directly when in country?
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What if I have special needs for the tour?
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What if I have problems with the tours or tour companies?
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Can I make payment for someone else using a credit card?
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What currency are your prices displayed in?
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Which credit cards do you accept?
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Which payment methods do you accept?
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How is ticket issuing?
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Travel with the seeing-eye dog?
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Until what month can a pregnant woman travel on Vietnam Airlines?
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Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?
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Changing reservations?
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Carry on baggage on flight?
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Checked baggage on flight?
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