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FAQ:

do i need a credit card to make a hotel reservation - FAQ
Do I need a credit card to make a hotel reservation?
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A: Yes. All Bookings are on prepayment basis. For your convenience, Vietsmile offers credit card payment directly from our website or under booking that you confirm. However, you will not be charged until we get confirmation from your selected hotel. We accept payment by Visa, Master Card.


What is the Vietsmile prices policy?
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How do I find and reserve a hotel with Vietsmile?
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After I make my reservation, how long it takes to get hotel's confirmation?
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What if hotel that I selected is not available?
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Do I need a credit card to make a hotel reservation?
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When will I be charged?
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Whose name is the reservation made under?
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What is the latest time that I can make my reservation?
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Are your hotel rates per room or per person?
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Is there any fee using Vietsmile service?
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Can I make a reservation directly through the hotel?
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What is your cancellation policy for hotel reservations?
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What is Hotel Rating form?
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Questions/Comments?
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How can I trust the quality of the tours that I buy from Vietsmile?
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How do I book and pay for a tour?
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What if need to cancel or change my itinerary?
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Can I find cheaper prices if I wait and book directly when in country?
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What if I have special needs for the tour?
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What if I have problems with the tours or tour companies?
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Can I make payment for someone else using a credit card?
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What currency are your prices displayed in?
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Which credit cards do you accept?
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Which payment methods do you accept?
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How is ticket issuing?
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Travel with the seeing-eye dog?
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Until what month can a pregnant woman travel on Vietnam Airlines?
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Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?
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Changing reservations?
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Carry on baggage on flight?
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Checked baggage on flight?
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